Services
Beth Carpenter and Associates is a professional consulting firm that provides real-world expertise to improve the performance and results of our clients. We take the time to understand what makes our client's business unique in the marketplace, their short and long-term goals and objectives. When combined with our years of proven experience, the result is unparalleled solutions for our clients.
Home Care
Beth Carpenter and Associates is committed to delivering innovative solutions that impact your bottom line. With deep industry and business process experience we are capable of addressing the issues you face by providing:
- pre-acquisition due diligence audits
- assistance with post-acquisition integration
- leading ownership through the start-up process for a new agency
- assisting in training clinical field staff on new software
- re-starting a decertified agency
- developing strategies to resolve billing and collection issues
- installation of a JIT inventory system
- compliance audits for operations, clinical and financial areas
- analysis of work flows blocking efficiencies within an agency
- devising cost reduction programs
- development of new product lines
- leading computer system installations
- training on interviewing skills
To view a related case study, click here.
Hospice
Beth Carpenter and Associates has assisted clients with a range of issues from deciding whether to add hospice services to the steps necessary for a successful start-up and further the growth of the hospice with the development of a community education plan. We can help you with your:
- feasibility study to evaluate establishing a hospice
- pre-acquisition due diligence audits
- assistance with post-acquisition integration
- leading ownership through the start-up process for a new agency
- compliance audit with a resulting plan of action
- staff training on all areas related to hospice
- recommendations for cost-control strategies
- review of the effectiveness of the interdisciplinary team model as well as the utilization of chaplains and bereavement services
- evaluate the use of the medical director
- review pain and symptom management and pharmacy use
- develop a community education plan
To view a related case study, click here.
Private Duty
Beth Carpenter and Associates provides Private Duty Companies with proven strategies for:
- analysis of business structure and office placement
- recruitment plans
- business development plan
- competitive analysis
- development of pricing structure
Pre-Acquisition Due Diligence Audits and Post-Acquisition Integration Assistance
Beth Carpenter and Associates is focused on providing pre-acquisition due diligence audits and post-acquisition integration assistance for home care, hospice and private duty entities. We use our deep industry experience and practitioner approach to identify and implement solutions that reduce risk and improve performance - in a manner that will stick long after our consulting efforts have ended.
We begin by applying our compliance knowledge and change management skills to the due diligence process. Then we are able to move on to the assessment of the acquisition's internal processes and people in order to recommend and implement a course of action to optimize integration.
Since 1995, Beth Carpenter and Associates has performed more than 70 due diligence audits for national, regional and start-up home health care entities. This makes us the company of choice for assessing an organization's compliance status prior to the acquisition and for implementing value-increasing solutions once the entity is part of your portfolio.
After finding the funding to do the acquisition, the most important issue is compliance. We don't just assess and identify the compliance risk. We come forward with the plan to resolve the issues. We don't just point at the problem. We walk the path to compliance and profitability with you.
To view a related case study, click here.
To assist you in your efforts to reach and maintain deemed status for Home Health and Hospice agencies as well as accreditation as a Private Duty Nursing and/or Private Duty Aide organization, Beth Carpenter and Associates' uses a process for completing an ACHC Accreditation Project which includes, but is not limited to the following areas to be completed both on-site and off-site with some work accomplished through electronic transmission and review:
Assistance in preparation of the ACHC Application and the Preliminary Evidence Report (PER).
- Phone conversations to assess which portions of ACHC's Preliminary Evidence Report (PER) are on-hand and which portions must be completed prior to submitting the PER.
- The review of required PER materials such as all operational policy and procedure manuals.
- Assist in assembling the PER for submission to Accreditation Commission on Health Care or review the ACHC application and PER you have prepared prior to submission to ACHC.
- Assist with completing the ACHC application.
- Assist with any suggested/required modifications or revisions to the PER following initial desk review by ACHC.
- Training and instruction to administration and staff to prepare for an on-site ACHC survey.
- Assistance in creating a Plan of Correction, if necessary, following an on-site ACHC survey.
Subsequent to successful accreditation, we are available to work with your agency to continue compliance with the ACHC standards.
Check-Ups
Beth Carpenter and Associates recognizes that organizations may desire to have specific elements of their organization reviewed on a periodic basis. Consequently Beth Carpenter and Associates perform the following services to assist management:
- Operations Audits: may include a review of general processes; scheduling activities; records management status; accounts payable processes; personnel records and general human resource processes; I9 records
- Clinical Compliance Audits: may include performance improvement projects, clinical record review, recruitment and training needs; productivity issues; staff interviews; clinical record management
- Accreditation: mock preparation surveys
- Financial: may include examination of billing, collection and account payable/receivable procedures
To view a related case study, click here.
Survey Preparation
Beth Carpenter and Associates work along side the staff of agencies as they prepare for surveys. Because of our years of expertise we are able to:
- design training programs to address staff knowledge deficits
- provide hands-on assistance in preparation of survey-ready materials
- coach management
- oversee quality improvement activities
- conduct mock surveys
Interim Leadership
Our deep hands-on operational, clinical, financial and sales/marketing experience makes Beth Carpenter and Associates the ideal choice for interim leadership positions at all levels of your organization. We are able to:
- assist in stabilizing the business operations
- remedy any reporting and compliance deficiencies
- gain control of revenue and receivables
- develop strategic plans for the disposal, liquidation and/or restructure of the business operations
To view a related case study, click here.
Assistance with All Aspects of Start-ups
Beth Carpenter and Associates has experience with both home health and hospice start-ups. We can assist you with:
- selection/customization of policy and procedure manuals, forms and job descriptions
- assistance in the selection of scheduling, clinical and billing software
- training in all aspects of operations, clinical, financial and sales activities
- development of marketing materials
- assistance with timelines, and applications
- survey preparation for state license and Medicare certification
Reorganization Activities
Beth Carpenter and Associates services address specific needs of client companies and devise high quality solutions when reorganization activities are necessary. Some of the potential areas we can examine with you are:
- an analysis of work flows blocking efficiencies within the agency
- review of productivity of all staff levels
- examination of scheduling issues
- operational and clinical audits to gauge compliance and training needs
- cost cutting strategies
To view a related case study, click here.
Business and Market Development Plans
Beth Carpenter and Associates has the experience to help you focus on your marketplace opportunities, become more responsive to your customers and develop new products. We can help you:
- analyze your current market position
- develop growth opportunities
- diversify with new products
- develop sales targets and sales plans
- provide training to sales representatives
To view a related case study, click here.
Expert Witness Services
Beth Carpenter and Associates can assist you as an expert witness. We participate in all aspects of your counsel's preparation for court cases including depositions and testimony in court as necessary.
To view a related case study, click here.
Management Agreements
Beth Carpenter and Associates is open to assuming the management of an agency under a management agreement. Specific terms and conditions would be determined on an individual basis.
Organizational Efficiency Analysis
Beth Carpenter and Associates with its deep, real-world experience can assist you in a review of all areas of agency operations such as staff productivity, scheduling activities, geographic assignment of staff, routing and scheduling staff, patient to staff ratios, and case load analysis.
