| ARE YOU ON THE RIGHT PATH?
Since 1995 Beth Carpenter and Associates has provided its real-world experience to the management of healthcare companies, especially those organizations with a focus on home health, hospice and private duty, in the areas of operations, clinical services, sales and marketing. We work with management to identify the strategic direction of the organization and implement the necessary changes that allow health care providers to move forward in today's environment.
We help you choose the right path to success and then we walk it with you.
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COMING EVENTS
SEPTEMBER 11 & 12, 2008
Beth Carpenter and Associates will be presenting at the Ohio Council for Home Care conference in Sandusky OH on Thursday, September 11. Our topic is "Getting the Most Out of Your Interdisciplinary Group". Lynn Serra, Senior Associate, will be the lead presenter with both Barbara Gray and Beth Carpenter participating in the presentation. We look forward to seeing all of our friends in Ohio at the conference!
SEPTEMBER 24, 2008
Barbara Gray, Senior Associate, will present "How To Add New Life To Your Hospice Volunteer Program" on Wednesday, September 24th.
You can register to attend this tele-seminar at http://audioeducator.com/industry_conference.php?id=1248.
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Hello!
Welcome to the August issue of THE PATHFINDER.
Regular readers of this newsletter know that they can expect to see it arrive generally in the latter part of the month. Somehow August has just gotten away from me! My heavy travel schedule has put me in a time crunch. I know that I am not alone in attempting to master time management, but I do not like exhibiting my struggle in public!
I begin with two apologies:
- During last month's tele-seminar question and answer period, one of the participants asked me about hospital reimbursement penalties for readmission. I said that reimbursement was eliminated if the patient was readmitted within 30 days of discharge. I WAS WRONG. I want to make sure that I correct the information that I shared with the participants. Medicare gives the hospital a three day (72 hour) window. If the patient does not get readmitted during the 72 hour period for the same diagnosis, the hospital gets full payment on the next admission, even if it is for the same diagnosis. I will certainly try not to "shoot from the hip" in the future!
- Several of you were unable to reach me by e-mail following the tele-seminar. I do apologize for any inconvenience this may have caused you. The issues with my host site for my e-mail system have been resolved.
Since I started this newsletter out with an apology, I thought I would share some resources with you on the art of the apology.
You may have read several years ago a book, Healing Words: The Power of Apology in Medicine by Michael Woods, MD. This is absolutely one of my most favorite books ----( http://www.pohly.com/books/healingwords.html) as it focuses on the intimate relationship we have with our patients and how complelling it is for us to apologize when we make an error. Aside from buying copies for everyone, I have been at a loss as to how to help agencies develop the needed skills to apologize when we have made an error.
I'm excited to tell you that I have recently found a free resource for you to use in training your staff, The Five Languages of Apology In the Workplace - A Team Building Resource. http://www.bcwinstitute.com/press/ApologyStudyGuide_Workplace.pdfApologies are good for business. "Creating a positive emotional work environment enhances the productivity of employees. Thus, a company that has the vision not only of apologizing to customer and clients but teaching employees how to apologize effectively to one another is the company that is more likely to succeed in accomplishing its financial objectives." (quote from The Five Languages of Apology In the Workplace - A Team-Building Resource). You may want to consider including this topic on your list of planned training for the year.
So it is on this Labor Day weekend that I wish all of you a sunny, warm weekend with the smell of hamburgers on the grill, the whir of the ice cream maker on the patio and laughter of friends and family around you.
"Let us realize that the privilege to work is a gift, that the power to work is a blessing, that the love of work is success" David O. McKay
If we can provide you with any assistance, please do not hesitate to contact us.
Best wishes, Beth Carpenter |
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I would like to invite you to visit our website, www.bethcarpenterandassociates.com, to learn more about how we can help your organization move forward and find your path to success.
Beth Carpenter and Associates has earned a reputation as a company with deep industry experience and one that works closely with its clients to identify solutions that meet their business goals and strategic objectives. We do not simply advise. We partner with our customers to implement the solution and ensure its success.
Sincerely,
Beth Carpenter
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Beth Carpenter
Beth Carpenter and Associates
847-382-1035
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